Privacy Policy.

Effective Date: March 2025

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (www.lonnieville.com) or engage with our services.

Last Updated: March 2025

At Lonnieville Integrated Services Limited (“Lonnieville,” “we,” “us,” “our”), we are committed to safeguarding your privacy and ensuring that your personal data is protected in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

1. Information We Collect

We collect and process the following types of personal data:

  • Personal Identification Data: Name, email address, phone number, job title, company name.
  • Business Information: Company details, project-related data, and other business-related information shared with us.
  • Technical Data: IP address, browser type, operating system, and browsing behavior collected via cookies and analytics tools.
  • Communication Data: Emails, messages, and other interactions you have with us.
  • Financial Data: If applicable, billing details and payment information processed securely by third-party payment providers.

2. How We Use Your Information

We process your personal data for the following purposes:

  • Service Delivery: To provide consulting services, respond to inquiries, and fulfill contractual obligations.
  • Customer Support: To communicate with you regarding service inquiries, requests, or troubleshooting.
  • Marketing and Updates: To send newsletters, updates, or promotional content (only with your explicit consent).
  • Legal Compliance: To meet regulatory, tax, and legal obligations.
  • Security and Fraud Prevention: To safeguard our services, prevent unauthorized access, and detect fraudulent activity.
  • Website Improvement: To analyze website traffic and enhance user experience.

3. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contractual Necessity: When processing is required to deliver our consulting services.
  • Legitimate Interests: For service improvement, fraud prevention, and marketing (where not overridden by your rights).
  • Legal Obligation: Where required by law for compliance with legal and regulatory frameworks.
  • Consent: For marketing communications, cookies, and specific data uses where consent is required.

4. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data. However, we may share your information with:

  • Service Providers: Trusted third-party vendors (e.g., cloud storage providers, payment processors) under strict confidentiality agreements.
  • Legal and Regulatory Authorities: If required by law, court order, or regulatory enforcement.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, personal data may be transferred to relevant parties under data protection safeguards.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy. Retention periods are determined based on legal, regulatory, and operational requirements. Upon expiration, data is securely deleted or anonymized.

6. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data where legally applicable.
  • Right to Restrict Processing: Limit processing under certain conditions.
  • Right to Data Portability: Obtain and reuse your data across different services.
  • Right to Object: Opt out of direct marketing and certain processing activities.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
    To exercise these rights, contact us at info@lonnieville.co.uk.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. However, no security system is entirely foolproof. While we strive to protect your personal information, we cannot guarantee absolute security in the event of a breach. By using our services, you acknowledge that you understand and accept this risk.

8. International Data Transfers

In the very unlikely event that your data is transferred outside the UK or EEA, we ensure adequate protection through:

  • Standard Contractual Clauses (SCCs).
  • UK/EEA adequacy decisions.
  • Other legally approved data transfer mechanisms.

9. Cookies and Tracking Technologies

We use cookies to enhance website functionality, improve user experience, and analyze website traffic. For more details on cookie usage, refer to our Cookie Policy.

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a minor without appropriate consent, we will take immediate steps to delete it. If you believe a child has provided us with personal data, please contact us at info@lonnieville.co.uk.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage users to review the privacy policies of any third-party websites before providing personal information.

12. Complaints and Contact

If you have concerns about our data processing, you can contact us at info@lonnieville.co.uk. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) via www.ico.org.uk.

13. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.